Frequently Asked Questions

    For Hosts:

  • What are the benefits of becoming a host with Hermit?
    • Free Airport Parking: When you become a Host on Hermit you no longer have to pay for expensive airport parking which can be more than of $50 a day.
    • Make Money: With Hermit you can sit back and make money while you travel, no strings attached!
    • Full Protection: Your vehicle will be completely covered by our third-party insurance provider, so you won’t have to worry about anything, we got you covered!
  • When and how will I get paid?

    You can expect to receive payment in approximately 7 days after the reservation has concluded. This delay in payment is to account for reimbursements for any fees that the Guest may have incurred while renting your car. When you become a Host, you will need to enter in all necessary banking information to receive your payment.

  • What happens if my vehicle is damaged during a rental?

    Don’t worry, we have a third-party liability insurance that covers all damages to the vehicles so you don’t have to worry about anything.

  • What are the vehicle eligibility requirements for registering?

    To ensure the safety of our customers we have requirements for vehicles listed on our platform. All vehicles must be less than 12 years old and have a mileage of less than 150,000. To see if your vehicle fits our eligibility requirements you can click here Terms of service

  • Where can I set my vehicle availability schedule?

    Under the Host section in your profile page, you can click on the vehicle you wish to park for free and then go to the vehicle availability section to set the availability.

  • For Guests:

  • What are the benefits of using Hermit over a traditional rental car company?
    • Incredibly Low Rates: Hermit offers exceptionally competitive rental rates on a wide variety of vehicles, thanks to our unique business model. Unlike your typical rental car company Hermit doesn’t add on all those additional fees. With Hermit what you see is what you get.
    • Hassle-Free Service: With Hermit, you can say goodbye to waiting in line or worrying about receiving a different car than the one you reserved. We have streamlined our rental process for maximum efficiency and with Hermit what you see is what you get.
    • Sustainability: When you rent a vehicle with Hermit you are contributing to a more sustainable environment. Unlike traditional rental car companies that own and maintain large fleets of cars solely for the purpose of renting, Hermit doesn’t own any of the cars and utilizes a shared economy model to reduce waste and decrease environmental impact when travelling.
  • How do I book a car on Hermit?

    All you need to do is sign up, get approved to drive by Hermit, and then search for the vehicle that best fits your travel needs. To book a car through Hermit you must be 21 years or older. For more information on Guest eligibility click here Terms of service

  • What happens if a vehicle I booked cancels the trip?

    This is highly unlikely but in the small chance that it does happen you can get in touch with our customer support team, and they will help you resolve the issue.

  • General:

  • Where is Hermit available?

    As of right now Hermit is available at the BDL airport but Hermit is growing fast so make sure you stay up to date by signing up for Hermit updates and promotional deals

  • What is the cancellation policy?

    You can cancel a reservation up until 24 hours before the start of your trip with a full refund. To learn more specifics relating to our cancellation policy please click here Terms of service

  • What are some fees I can be charged as a Host or Guest?

    Some of the most common fees are late fees and fuel replacement fees. For a full list of fees and what you can do to avoid them click here Terms of service

  • For any other questions you can email us at or call us at